Returns

1. Do you accept returns or exchanges?

Yes: if an item you purchased does not work out for you, it can be exchanged for a different size, a different color, a different item altogether, or for a full refund. 

Details of our return/exchange policy:

  • You will be responsible for the shipping costs associated with returning the original item to Verve and also for shipping the exchanged item to you.
  • Returned merchandise must arrive at Verve within 30 days of receiving your order.
  • Returned merchandise must be in new condition: tags attached and not visibly worn, washed, or dry cleaned.

Return/exchanges should be sent via UPS to:

Verve Returns
3330 Eldorado Springs Dr.
Eldorado Springs, CO 80025
USA 

OR 

USPS

 

Verve Returns
P.O. Box 428
Eldorado Springs, CO 80025
USA

Please include: a copy of the invoice, your contact information, a brief description of the reason for the return, and a CC# we can refund the cost of the product to, minus shipping charges (you can write this all on the invoice copy).

**Note: We do not accept returns or exchanges on sale items, all sales are final.

At Verve we try to provide sufficient information about our merchandise (materials, information about fit, sizing chart, accurate colors) so that you can make the correct purchase the first time.  However, if you're still unsure about fit and sizing don't hesitate to contact Christian directly (cgverve@aol.com or 303.443.7010) before placing your order; he'll make sure you select the right size/style for your body.

2. Can I cancel my order?

If you are suddenly struck with buyer's remorse, you can cancel your order via phone or e-mail up until the time that your order has shipped.  If the order has been processed and shipped, we can not cancel.

3. Can you order out-of-stock items?

 YES: You can always place orders for out of stock product.

For all out of stock orders email andrea@verveclimbing.com or call us at 303-443-7010 between 10am-5pm.  We can give you an eta for the product you are interested in and the current color availability. 

We will take your complete order and the next time the product is made it will ship to you.

4. Still have questions?

Give us a call at 303.443.7010 so we can help you out.