Ordering

1. How do I purchase items in your store?

 

  • When you find an item that you like, select the appropriate color/size combination from the drop-down menu and then click the "add to cart" button.  You will be taken to view the contents of your shopping cart (which you can get to at any time by clicking the shopping cart icon located on the upper right hand side of the screen), where you can modify the quantity of your items (enter the desired quantity in the white box and click the "Update" button) or remove items from your shopping card (click on the red "X" to remove that item).  
  • When you are ready to checkout and pay, go into your shopping cart and click "Checkout" (at the bottom right hand side of your cart).  Review the items, colors, sizes, and quantities are ensure they are correct.  If there is a mistake, you can click your browser's "Back" button to return to your shopping cart and make the necessary changes.  
  • Enter your e-mail address (this is so we can inform you when your order has shipped and/or contact you if there are any issues with the order) and billing address information; proceed to the next page where you can select your shipping method and review the total cost of the order + shipping and handling (don't worry, you can see how much shipping will be before you are asked for your credit card information).  Click "Continue to next step" at the bottom of the screen to go to the shipping and payment page.
  • Enter your credit card information (we accept all major credit cards: Visa, Mastercard, American Express, Discover) and select whether you're interested in receiving occasional updates from Verve about special limited production run items, new products, and what the company is up to.  
  • Click "Complete my purchase" at the bottom of the screen and you will be sent an e-mail confirmation of your order.

 

    2. What kind of currency do you use?

    All prices are in US Dollars.  If you are ordering from outside the US, your credit card will be charged in the converted currency.

    3. Do you charge sales tax?


    Yes, for orders placed in Colorado we are required to add a sales tax fee of 2.9%.  This fee will be added to your order total when you select your shipping option.

    4. How do I know you received my order?

    Once you have completed the ordering process described above, you should receive a confirmation e-mail.  This will have your order number, complete order details, and shipping address.  Print out this document and save it for your records.  If there are any mistakes in this e-mail confirmation, please e-mail or call us right away (andrea@verveclimbing.com or 303.443.7010)

    5. Will you let me know when my order has shipped?

    Yes, when your package has been picked up by the shipping carrier you will receive a confirmation e-mail.

    Home / Ordering