Returns and Exchanges

EXCHANGES:

Ship all exchanges back to the P.O. Box address provided below

Send the product back to us within 30 days and in new condition (tags attached and never worn, washed, or dry cleaned) at the address below.  Please note, customers are responsible for all shipping charges when we send you back the exchanged product.

Check the website to make sure the product you want to exchange for is currently available. If it is not, email us and we can let you know if it will be available soon.

Please note on the shipping invoice: 

a) Note that this is an exchange 

b) Size/product/color you would like to exchange for

c) A brief reason for the return

d) Phone # or email address where you can be reached

e) CC information to cover return shipping and any difference in price

 

Once we have received the exchange request we will: 

a) Make sure we have the product you would like to exchange for in stock

b) Charge your card for shipping and price differences in case of exchanging for a different product (or refund if buying a less expensive item)

c) Ship your new product immediately 

Please note: Exchanges can take up to 2 weeks to ship out once we receive them.

 

RETURNS

No returns will be accepted for sale items. 

Ship all other returns back UPS or USPS (PO Box) within 30 days, in new condition (tags attached and not visibly worn, washed, or dry cleaned) to the address below.  

Please note on the shipping invoice: 

a) Note that this is a return/refund

b) A brief reason for the return 

c) CC information for processing if you didn't order via our website (we don't keep CC #s on file)

d) A phone # or email address where you can be reached

 

Once we have received the return we will refund the full cost of the item less the original shipping charge.

 

RETURNS AND EXCHANGES SHOULD BE SENT TO:

Verve (Attn: Returns/Exchanges)

P.O. Box 428

Eldorado Springs, CO

80025

Note: The customer is responsible for return shipping charges on any exchanged/returned orders.

 

What if there is a problem with my order (Wrong Size, Defaults, Damaged Product)?

If we've made an error we will gladly refund or exchange (your choice) the full price of the item and all associated shipping charges.

If one of the following situations occurs, let us know within 5 business days and return the product to us as described above.  

  • We sent you the incorrect product, style, or color.
  • The product arrives damaged or with a defect.
  • The product you received was not as advertised.

Once we have received and processed the return we will either send the replacement item or refund the cost of the item and the return shipping costs paid.